At ALPHR, we don’t just build machines; we build real partnerships. Whether you’ve just received a brand-new system or you’ve got equipment that’s been humming along for years, we truly believe that ongoing support is just as vital as the solution itself.

Lately, members of our team have been out and about, working closely with customers across the UK and even overseas. Here’s a quick peek at where we’ve been and what we’ve been up to.

Onsite with a Key End-of-Line Testing Customer

Our Mechanical Design Department Manager recently spent some quality time right there on site with one of our main End-of-Line (EOL) testing customers. These kinds of visits are an essential part of how we operate. They give us the chance to really roll up our sleeves and work alongside the customer to see how our machines are performing in their actual environment after delivery.

These visits go way beyond just looking at a spec sheet. They help us understand how the machines are being used in the real world, allowing us to make any tweaks needed to fine-tune performance. It’s not about checking boxes; it’s about making sure we’re delivering genuine value, day in and day out.

R&D Jumps In to Help in the North of England

Our R&D team also paid a visit to a long-standing customer in the north of England. They’d reported an issue with some recently delivered EOL test equipment, and we were quick to respond.

After just a few hours of investigation, the cause became pretty clear: it was a calibration issue that we traced back to a specific batch of components delivered to us. Thankfully, our team was able to push out a quick software update to fix the problem, and the customer was back up and running smoothly the very same day.

Minimising downtime is a huge part of what we promise, and we’re incredibly proud to have the team and the expertise to make that happen consistently.

Boosting Performance in Mexico, Hand-in-Hand with Desoutter

We also teamed up with our partner, Desoutter, on a customer site in Mexico. Our goal there was to help improve the performance of an existing system that’s already hard at work.

This kind of collaboration is all part of our extended service. Whether it’s troubleshooting a tricky problem, implementing upgrades, or optimising a system, we’re dedicated to making sure every ALPHR system is running at its absolute best, no matter where it is in the world.

It’s About People, Not Just Parts

Every visit, every conversation, and every bit of feedback we get from being on-site helps us get even better at what we do. It’s a big part of why ALPHR isn’t just known for delivering high-performance automation solutions, but also for backing them up with the kind of care and support that customers genuinely rely on.

If you’re working with ALPHR, you’re not just getting a machine. You’re getting a dedicated partner.